Returns System

Fully Integrated with Access Dimensions

A large distribution company had been using a custom built Returns System that was powered by a Microsoft Access database which had rapidly become unstable and limiting for an organisation of their size. We were approached to redesign their system to ensure it was fully integrated with their Access Dimensions database, allowing them easy access to Customer Records and order history.

The key features are as follows:

  • Creating and Viewing Customer Returns
  • Booking Stock back into Access Dimensions
  • Generating Return Authorisation Requests
  • Return Stock to Supplier
  • Automatic generation of documentation and automatic email facilities
  • Generation of Credit Notes directly into their Accounting System

The new system looks up information directly from their live production system to ensure data can be located quickly and with a dramatic reduction in errors. The addition of a Credit Note Authorisation window available to specific users provides them with a holding area when final returns can be authorised and signed off before further action is taken. Additional validation check ensures items cannot be authorised that are above the sales price, and suggestions will be made if there are any potential errors. A final Transaction Reversal window enables administrators to alter any movements that may have been authorised, but circumstances have changed.

Another important aspect is a specifically designed re-print centre which allows all documents that have been automatically generated throughout the returns process to be accessed and reprinted should this be required. This section, combined with a full audit trail, provides your management teams with a full overview of the historical data against each returns request, highlighting repeat customers and products that generate large amounts of administration.

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2 Cedar Office Park
Cobham Road
Ferndown Industrial Estate
BH21 7SB

Contact Details

  • Tel: +44 (0)1202 232846
  • VAT No: GB 737235430
  • Registered in England
  • Company No. 03913463