Solution

As the website was written by a third-party provider, Painthouse were interested to know whether our Data Bridge service to be configured to allow such connectivity. Our integration service has been configured to work with a variety of software packages such as Sage and Access Dimensions, however, we are also able to provide custom solutions when not readily available. This can include connectivity with a currently unsupported end system, or even a bespoke flow of data and processes, with additional specialisations.

For the successful implementation with Painthouse, we were required to create a custom task that would allow the Data Bridge to not only connect to the website and gather order and customer information from a custom-built API, but would also update the website once a sales order has been processed.

The Data Bridge constantly monitors the website via the API, and will detect any new orders that have completed, and yet to be processed. When a new order has been found, all of the order details, including key customer information, will be retrieved, and then securely sent to the 123insight SDK, creating a seamless link between the website and their core sales system.  Furthermore, our custom-written monitoring tools enables us to ensure connectivity remain consistent, and alert Painthouse to any problems with orders, or website connectivity.