Privacy Policy

Background

At Solweb, we understand that your privacy is important to you and that you care about how your personal data is used. Any data provided to us by Customers, Suppliers or Contractors is treated with the upmost respect, and we will only collect and use personal data in ways that are consistent with our obligations and your rights under law.

What is Personal Data?

The General Data Protection Regulation (the “GDPR”) defines personal data as any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

Personal data covers information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

Under the GDPR Regulations, you have the following rights:

  • The right to be informed about what data is collected and how it is used
  • The right to access the personal data we hold
  • The right to have inaccurate personal data rectified or completed if incomplete
  • The right to be forgotten
  • The right to prevent personal data from being processed

Further information about your rights can be obtained from your local Citizens Advice Bureau, or from the Information Commissioner’s Office.

How do we use your data?

Under the GDPR Regulations, we must always have a lawful reason for using any personal data that has been provided to us. Any personal data provided may be used for the following reasons;

  • Contacting you regarding business enquiries
  • On-going communication with you, including by email, telephone, or postal communications
  • Managing and Supporting your account
  • Supplying our services to you
  • Requesting products and services from you
  • Personalising our services to you
  • Supplying you with information that you have opted-in to receive. You may contact us at any time via info@solweb.co.uk to opt-in or out of any marketing emails we may send.

We never share your information with anyone external to Solweb without your prior consent.

Visiting Our Website

We use the third-party service Google Analytics to help improve the quality of the services we offer.

This will record the visitors to our website, together with the session information such as the duration of the visit to the site and the nature of the browser used. This information is for administration purposes and in the compilation of statistics used by us to assess the use of the site.

View our cookie policy here.

You can also set your browser not to accept cookies which can be found within your chosen browsers settings. However some websites rely on cookie information to provide additional functionality, so disabling all cookies may interfere with your user experience.

The Solweb website is secured by an SSL Certificate, issued by the Starfield Secure Certificate Authority – G2. Any information submitted to Solweb via our online form is not stored on the web server or database.

Website Hosting

We use a third-party hosting company to manage our website hosting and email distribution.

Contacting Solweb

We do not distribute, sell or rent your name, e-mail address, or any other information about you or your organisation to any third party.

Solweb does not send unsolicited e-mail. The only e-mail you will receive from us will be responses to queries, updates and/or information considered relevant with respect to your website or software. If you have any concerns regarding privacy and confidentiality, please contact us .

Applying for a Job with Solweb?

All of the information you provide during the application process is only used for this purpose, or to fulfil legal or regulatory requirements if necessary. We do not share any of this information with third parties, and any contact details provided to us with be used solely to progress your application.

All data provided to us in any Application Form is retained according to our Data Retention Policy in accordance with GDPR effective May 2018.

Access to Personal Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. To ensure your data is secure, we will ask for proof of identity before any data is shared. Once verified, we will provide you with our completed Subject Access Request document within 30 days of the date of your initial request to allow you to review the data.

If any of your information is incorrect, you may ask us to correct or remove this information.

Any data collected and retained is stored securely on our internal network, which can only be accessed within the Solweb domain. We utilise Microsoft Dynamics CRM, again, hosted locally with no external access.

Should any physical documents be provided to us that require retention, these will be stored in locked filing cabinets. If physical documents are not required by Solweb, they will be shredded and disposed of.

Links to External Websites

This privacy policy does not cover the links within this site to other third party web sites.

Changes to our privacy policy

We keep our privacy policy under regular review, with all updates being posted to this page.

This policy was last updated in May 2018.

We use cookies to help improve the quality of the services we offer and analyse how our website is used. No personal data is collected. Please read our Cookie Policy here.

Registered Address

2 Cedar Office Park
Cobham Road
Ferndown Industrial Estate
Wimborne
Dorset
BH21 7SB

Contact Details

  • Tel: +44 (0)1202 232846
  • Email:info@solweb.co.uk
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  • VAT No: GB 737235430
  • Registered in England
  • Company No. 03913463