Solweb Ltd’s customers can now expect an even higher quality support service from their UK-based call centre, with the introduction of a new enhanced tracking system for support calls taken by the business.
Solweb’s Managing Director, Wayne Dix, says “we have improved our existing system, which now features live integration with the Customer Relations Management (CRM) tool, allowing the call centre support team to track and trace every call. Our primary aim is to deliver excellent and consistent customer service to all of our clients here in the UK and abroad and this new system will help us to achieve this”.
Established in 2000, Solweb Ltd specialise in the design and development of bespoke software solutions, the integration and subsequent automation of existing systems and the development of e-commerce websites/shops. All these services are designed to reduce or even eliminate the amount of time taken to conduct manual tasks in a business. This in turn will save businesses money or allow them to resource staff in other areas such as sales or business development. Solweb Ltd has a wide range of customers who are based worldwide, including those from the manufacturing, engineering and pharmaceutical sectors.
For more information contact Solweb on 01202 232846 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
